Refund and Returns Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To return an item, it must be in its original packaging, unused, with tags, and include the receipt or proof of purchase.

To initiate a return, please reach out to us at sales@techmatter.co.uk. Once we have accepted your return, we will provide you with a shipping label and instructions on how and where to send your package. Please note that we do not accept returns that have not been requested beforehand.

If you have any questions about returns, please don’t hesitate to contact us at sales@techmatter.co.uk.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Our promise.

We work hard every day to enrich the lives of our customers through technology, whether you come to us online, visit our stores, or invite us to your home. If you are not completely satisfied with your purchase, let us help you with a replacement, return, or repair. This policy applies to purchases made in the Techmatter store.

Ineligible items

The following categories are not eligible for a “Change of Mind” statement:

Personalized items;

Gift cards;

Orders for commercial or non-domestic use;

Processing your “Change of mind” return

For all “Change of Mind” returns, please email sales@techmatter.co.uk to our Customer Service Team. A member of our customer service team will help you book your return.

We require that photographs be sent with your return request, showing that the item and its packaging are both in acceptable condition, before a “Change of Mind” return can be processed.

Once we have received the returned item from you and it is found to be in acceptable condition, we will provide you with a refund or store credit (whichever you prefer).

Deduction

The refund or store credit amount issued will not include any shipping charges you may have paid in the original order.

We will deduct any freight charges associated with returning the item from the final refund or store credit amount granted to you.

Lost or stolen packages (if applicable)

Techmatter is not responsible for lost or stolen packages whose delivery is confirmed to the address entered for an order. Upon request, Techmatter will confirm delivery to the address provided, delivery date, tracking information, and carrier information for the customer to investigate.

Cancellation after order

You have the right to cancel your order within 24 hours without any reason. To cancel your order, please contact our customer success team, email us at sales@techmatter.co.uk and provide us with your name and order number. We will refund the purchase amount to the original payment method within 5 business days.

How to return an item

Gather the purchases you wish to return, along with the original content and packaging

You can return any item purchased from the Techmatter store. For faster processing of returns, please bring your packing slip (if you received one), receipt, the credit card used to make your purchase, and a valid photo ID.

Like new condition

Items must be returned in like-new condition. Items damaged, unsanitary, dented, scratched, or missing major content may be refused a return. Clothing must not be worn or washed, and its original tags must be attached for us to accept a return.

Damage on arrival:

If your product arrived damaged, please take photos and videos and send them to our customer service at sales@techmatter.co.uk. After checking the support and confirming the case, you will have two options: we will send you a new product or give you a 100% refund.

Defective or broken manufacture after use:

You have 30 days after the arrival of your product to report any problems with your product. If the product does not work during this period or is defective, you can return it to us at your expense and we will refund the full amount by store credit so that you can order your new product.

Refund Requirements:

Refunds will be refunded to your original payment method. It may take 3 to 5 business days for your refund to be issued and your account to be accredited.

Promotions and discounts will not be refunded.

If you have questions please contact us:

CLICK HERE TO CONTACT US DIRECTLY!

For more information

Working Hours: Mon – Fri / 8:00AM – 5:00PM (GMT)

Phone: 44-203-129-3546

Email: sales@techmatter.co.uk

location: F-10 Leaf house, Catherine Place, Harrow, HA1 2JW