Billing Policy

PAYMENTS

Payment via websites is accepted through popular payment methods like credit and debit card (Visa, Mastercaed, American Express and Discover) and Bank transfer. We ensure you that all our payment methods are secure and safely proceed. The website complies with all relevant standards, including those pertaining to SSL certifications.

Payment Methods:

• Credit and debit card: 
• Visa (Including Visa Electron & Visa Debit)
• Mastercard
• American Express
• Discover
• Diners Club
• UnionPay

Card payments are mainly processed by stripes. The checkout page has an option of mentioning card details hosted by stripes. So in this way your card details never enter our website it directly goes to the Stripe server. For more details, you can read Stripe’s security documentation here and you can verify their validation with a visa here.

• Bank Transfer:

A bank transfer payment is available for both suppliers or customers, if they can’t pay via debit or credit cards, they can avail Bank transfer.

In order to pay via bank transfer please create an account on our website and then contact our sales team with this link Contact us or Call +442031293546.

These following condition must be followed when paying through bank transfer:

• Your confirmation receipt of payment must be received within 24 hours after placing an order and payments must be received within 72 hours in full.
• All the delivery charges and tax must be covered by the sender and payments in bank must be received in full and in the specified currency in which order was placed.

UK VAT

UK VAT registered customers or suppliers have to register their VAT number, if they want to purchase Ex VAT.

Note that you must be registered before completing the purchase order because VAT is not returnable.

Payment Security & Fraud Filters

Techmatter takes care of its customer privacy and security and makes online purchasing experience 100% secure and safe, we ensure every safety measure. Our customer trust and confidence is our first priority. All information in our site is encrypted with SSL Certificates. No cardholder information is tempered by any means. We assure you that all the payment processes involving details of your payment methods or card details are not monitored, examined, used or modified by any third party trying to retrieve any sensitive information.

In order to make online purchasing Fraud free we have strict fraud filters in place to prevent payment fraud. All of our payment procedures require 3D secure authentication. We only process payments through 3rd party payment processors that are PCI compliant. Techmatter doesn’t have any access to your payment details. We apologies if this is inconvenient and would appreciate your cooperation in resolving these issues in order to provide a smooth and safe online purchasing environment.

Resolving Payment Issues

If you encounter any problems with payment methods, please contact us at sales@techmatter.co.uk. Here are some potential issues:

1. If you haven’t received payment confirmation but the payment has been deducted, please let us know so we can assist you.

This occurs when a customer’s connection is reset or when they refresh after verifying the transaction. It appears that while the payment was successfully processed, the system did not capture the details of your order. To resolve this issue, please send us an email providing the total payment amount, the time the payment was made, and a link to the product you intended to purchase. Our sales team will manually create the order and send you a confirmation.

2. If you have been charged multiple times for the same order:

If your payment charge isn’t resolved within 48-72 hours, please send an email to sales@techmatter.co.uk with the proper details of the transactions. Our team will work with our payment partners to return the extra amount charged.

3. Error in Payment:

If you encounter a payment error on our website, contact our sales team at sales@techmatter.co.uk and send them screenshots of any error messages. You can also try using other payment methods that are available.